Last Updated: December 2024
1. Introduction
VouchPro ("we," "our," or "us") is committed to protecting the privacy of our website visitors, clients, and the individuals whose data we process on behalf of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Fill out contact forms on our website
- Request information about our services
- Sign up for our newsletter
- Enter into a business relationship with us
- Communicate with us via email, phone, or other channels
This information may include:
- Name and contact details (email address, phone number, address)
- Company name and business information
- Job title and professional details
- Service preferences and areas of interest
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring URLs and exit pages
- Pages viewed and time spent on our website
- Click patterns and navigation paths
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Business partners and referral sources
- Advertising platforms and analytics providers
- Publicly available sources
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide and manage our event management and marketing services
- Communication: To respond to your inquiries, send updates, and provide customer support
- Marketing: To send promotional materials about our services (with your consent where required)
- Analytics: To analyze website usage and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To operate, maintain, and improve our business
4. Data Processing on Behalf of Clients
As an event management and marketing service provider, we process personal data on behalf of our clients. In such cases:
- Our clients are the data controllers, and we act as data processors
- We process data only as instructed by our clients and in accordance with our service agreements
- We maintain appropriate technical and organizational measures to protect this data
- We do not use client data for our own marketing purposes without explicit permission
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in our operations (hosting, analytics, email services)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to respond to legal process
- Protection of Rights: To protect our rights, privacy, safety, or property
- Consent: With your consent or at your direction
We do not sell your personal information to third parties for their marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Deliver relevant advertising
- Improve website functionality
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements
7. Data Security
We implement appropriate technical and organizational measures to protect personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes and enforce agreements
When data is no longer required, we securely delete or anonymize it.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal of Consent: Withdraw consent where processing is based on consent
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information provided below.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending email notification to our clients and registered users
We encourage you to review this page periodically for any updates.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
VouchPro - Data Protection
Email: privacy@vouchpro.tv
Phone: +91 120 4112411
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.